Help & Support – FairComp
Help & Support

How can we help?

Search guides, browse popular topics, or contact us. Support hours: Mon–Fri 09:00–17:00 (Europe/Oslo).

Popular topics

Getting started

Create an account, verify email, and first-time setup.

Account & Login

Password resets, 2-step verification, session issues.

Report Anti-Competitive Behavior

How to file reports and what to include for faster review.

Privacy & Consent

What we collect, lawful bases, and your choices.

Billing & Invoices

Receipts, VAT, updating payment details.

Troubleshooting

Quick fixes, common errors, and diagnostics.

Quick troubleshooting

Before you contact us

  • Check your network connection or try a different browser.
  • Clear cache/cookies and reload the page.
  • Disable extensions (ad-blockers, script blockers) temporarily.
  • Try an incognito/private window to rule out cached issues.

Attach helpful details

  • URL, time of issue, and steps to reproduce.
  • Screenshots or short screen recording.
  • Error messages (copy/paste text if possible).
  • Your browser + OS version.

Frequently asked questions

Use the registration page. Confirm your email, then sign in.

Try password reset. If email doesn’t arrive, check spam/filters. Still stuck? contact support.

Yes. You can email reports@faircomp.trade from a new address or use our form without personal details. Include facts, dates, companies, and any documents.

Privacy is how we handle your data; consent is one lawful basis to process it. See Privacy and Consent.

Invoices are available in your account billing area. If you need a copy with VAT details, email support.

Joomla’s “Email Cloaking” plugin obfuscates emails to reduce spam. If you’re embedding raw emails in custom HTML, consider using a contact link or disabling cloaking on that article only.

Contact us

Support

Can’t find what you need?

We reply during business hours (Mon–Fri 09:00–17:00, Europe/Oslo). For urgent, time-sensitive reports, use the subject “URGENT”.

Avg. first reply < 1 business day Attachments welcome Anonymous tips accepted

Status & updates

If something isn’t working, check our site news or status note on the front page for any ongoing incidents and ETAs.

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